Patient Information

Your First Appointment

You can make an appointment at URODOC by filling out our appointment form.
Alternatively, reach out to us at +65 8800 3633 or hello@urodoc.sg to discuss any enquires.

After booking, you will receive a call and message from out team to confirm your appointment.

What to prepare your first appointment

For a smoother visit and to help us serve you better, please bring along the following to your appointment:

  • Referral letter (if applicable)
  • Previous medical reports (including health screening, hospital admission and imaging reports)
  • A list of your current medications
  • Corporate insurance card (if applicable)
  • If you are seeing us for a urinary issue or think you will require a urine test (e.g. UTI, painful urination, slow urinary flow), please come with a full bladder to reduce waiting time.

    What to expect at your appointment

    During the appointment, your doctor will discuss the reason for your visit. He will ask you questions about your current problem and past medical history. You will also have a chance to share any concerns or questions you may have.

    A physical examination or bedside ultrasound may be needed to better assess your condition. Your doctor will talk you through and explain any findings. He may also recommend further tests, such as blood tests, urine tests or scans. These can typically be carried out on the same day as your appointment, or you may wish to arrange these for another day.

    Based on your history, examination and test results, your doctor will discuss the possible causes of your problem and the treatment options available. He may prescribe medication or advise for a procedure. If surgery is recommended, this will be discussed with you in detail. A review appointment will typically be scheduled after the consultation.

    Preparing for Surgery

    Your doctor may have recommended surgery for your condition. While this may be an anxious experience for many patients and their families, rest assured that we will do our utmost to make your journey a comfortable one. On this page, you can read about what to expect and how to prepare for your surgery.

    Please note that this information is intended as an educational resource only, not a substitute for professional healthcare advice nor a discussion with your doctor.

    You can find information about common urological conditions [here]

    Understanding your surgery

    Your doctor will make sure you understand the reason for the surgery and answer any questions you may have before deciding to proceed. He will discuss with you the benefits and risks of the procedure, the expected recovery process and any alternative treatment options for your condition.

    Before your surgery

    The date, time and location of the surgery will be arranged based on your preference and the doctor’s availability. You will be asked to sign a consent form for the admission and surgery, along with other forms required for insurance claims and/or MediSave withdrawals. Our team will walk you through the process of applying for a letter of guarantee (LOG), if applicable, for a cashless admission. You will also be provided with financial counselling for the estimated costs of the surgery, including the surgeon and facility fees.

    Before the surgery, you may require additional tests such as blood tests, a chest x-ray and ECG. This can be done before admission or on the day of the procedure. Fasting instructions will also be given prior to your admission. From the time you are instructed to fast, do not eat or drink anything as this may delay the surgery. Typically, a small amount of water is allowed up to two hours before the surgery. Unless otherwise instructed, continue taking all of your regular medication as per usual in the lead up to your surgery.

    Day of your surgery

    Please arrive punctually at the hospital for your admission, where you will be checked in by the hospital staff. Follow their instructions as they prepare you for the procedure, including changing into a hospital gown and removing any glasses, contact lenses or hearing aids. Your health parameters such as blood pressure, heart rate, height and weight will be taken by the nursing staff. As you are taken into the operating theatre, you will also meet your anaesthetist who will talk to you about your anaesthetic and keep you comfortable during the surgery.

    After the procedure, you will be taken to the recovery room and monitored by specially trained staff. If a hospital stay is required, you will be moved to the hospital ward after you have recovered from the anaesthetic.

    After your surgery

    You doctor will visit you in recovery or in the ward to let you know how the procedure went and what to expect as you recover from the surgery. Some discomfort or pain after surgery is to expected, which can be relieved with pain medication as instructed. Continue taking your regular medication unless otherwise instructed.

    When you are ready leave, you will be provided with discharge instructions and may be given medication to take at home. We will contact you to arrange a review appointment with your doctor in the clinic after the surgery. You doctor will inspect your wound dressing and review any additional test results in the follow up appointment.

    Payment & Insurance Info

    URODOC is an accredited provider for most integrated shield plans and all corporate insurance plans. We are on the specialist panels for the following insurance plans:

    Integrated Shield Plans:

        



    Corporate Insurance:

        


        


        


    Do note that fertility and cosmetic procedures are generally not covered by insurance. If you have any queries, please do not hesitate to contact us at +65 8800 3633 or hello@urodoc.sg for more information.

    Video

    Urodoc Debunking Urinary Myths Video

    FAQ

    Below you’ll find answers to some of our commonly asked questions. If your question is not answered here, please reach out to us at +65 8800 3633 or email at hello@urodoc.sg.

    Do I need a referral letter to make an appointment?

    No, you can make an appointment with us without a referral letter. However, do note that a referral letter may be required to process certain insurance claims. If you require further help or clarification, do contact your insurance agent or give us a call.

    Can I walk-in for an appointment?

    We do accept walk-in appointments and will do our best to accomodate your timing. However, you may experience extended waiting times when the clinic is busy or our doctor is in surgery. To avoid disappointment, we recommend making an appointment with us for your preferred date and time. If you require an urgent consultation, please call us at +65 8800 3633.

    How do I change my appointment date or time?

    Give us a call or WhatsApp us at +65 8800 3633 and we will help you rearrange your appointment to a time that suits your schedule.

    Can I get my tests and scans done on the same day?

    Typically patients are able to get their tests or scans on the same day of the consultation. However, if fasting is required, it may be advisable to come back another day at your convenience for the test. Depending on the type of test or scan, you may also be able to review the results with your doctor on the same day. Our friendly staff will assist you in scheduling any necessary tests, scans or review appointments.

    Do I need to come to my appointment with a full bladder for urine tests?

    A full bladder is needed for certain urine tests, such as a uroflowmetry and urine analysis. Your doctor may ask for these tests if you are seeing him for urinary conditions such as UTI, urinary incontinence or frequent urination. Coming with a full bladder can help reduce your waiting time if urine tests are needed.

    How long must I fast before a blood test/scan/procedure?

    A fasting blood test typically requires at least 6 hours of fasting.

    Most scans usually do not require fasting. You may be recommended not to eat for 2 hours before some CT scans as the contrast solution may cause nausea and vomiting.

    Procedures done under general anesthesia require fasting for at least 6 hours beforehand. A small amount of clear liquid (water) is permitted up to two hours before the procedure.

    Please note that this is general information aimed at patient education and does not constitute formal medical advice. For more information, please reach out to us at +65 8800 3633.

    How long must I abstain before a semen analysis test?

    Abstinence time affects semen parameters used in semen analysis. Please abstain for a minimum of 2 days or maximum of 7 days before semen collection for analysis.